1. Introduction
Singapore International Billiards & Cue Sports Adjudicators ("SIBCA", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our certification programs, verification services, and official website.
2. Information We Collect
2.1 Personal Information
We collect personal information that you voluntarily provide when applying for certification, creating an account, or contacting us. This information may include:
- Full legal name and contact details (email, phone, address)
- Government-issued identification documents for verification
- Certification and examination records including scores and history
- Payment information for registration and examination fees
- Professional background and refereeing experience
2.2 Usage Data
We automatically collect certain information when you visit our website:
- Website visit statistics, page views, and session duration
- Login and access logs for security monitoring
- Device information, browser type, and operating system
- IP address and geographic location data
3. How We Use Your Information
We use the collected information for the following purposes:
Certification Processing
Processing and reviewing referee certification applications
Verification Services
Managing certification records and public verification
Communication
Notifying about examinations, events, and rule updates
Payment Processing
Handling registration fees and invoicing
Service Improvement
Enhancing website functionality and user experience
Legal Compliance
Meeting regulatory and legal obligations
4. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure:
- Encryption: All sensitive data transmitted using TLS/SSL encryption
- Access Controls: Role-based access restrictions for staff
- Security Audits: Regular internal and external security assessments
- Secure Storage: Data hosted on secure servers located in Singapore
5. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy:
| Data Type | Retention Period |
|---|---|
| Certification Records | Permanent (for verification purposes) |
| Examination Records | 7 years from examination date |
| Payment Records | 7 years per Singapore tax regulations |
| Website Usage Logs | 12 months |
You may request deletion of your account and associated data at any time, subject to legal retention requirements.
6. Your Rights
Under Singapore Personal Data Protection Act (PDPA), you have the following rights regarding your personal data:
Right of Access
Request copies of your personal data
Right to Correction
Update inaccurate or incomplete information
Right to Erasure
Request deletion of your personal data
Right to Withdraw Consent
Opt-out of marketing communications
Note: To exercise these rights, please contact our Data Protection Officer. We will respond within 30 days of receiving your request. For unresolved complaints, you may contact the Personal Data Protection Commission (PDPC) of Singapore.
7. Contact Information
For privacy-related inquiries, data access requests, or complaints, please contact our Data Protection Officer:
Organization: Singapore International Billiards & Cue Sports Adjudicators
Headquarters: Singapore
Email: privacy@sibca.sg